Returns & Exchanges
At StarSeeder.io, your satisfaction is our top priority. We stand behind the quality of our products and want to ensure that you are completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy.
Eligibility
Items are eligible for return or exchange within 30 days of the delivery date. Products must be in new, unused condition with all original tags attached.
Process
To initiate a return or exchange, please follow these simple steps:
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Contact our customer service team via starseeder.io@gmail.com to notify us of your return or exchange request.
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Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
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Carefully package the item(s) you wish to return or exchange, including the RMA number on the outside of the package.
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Ship the package back to us using your preferred shipping method. We recommend using a trackable service for your own peace of mind.
Refunds
Once we receive your returned item(s), our team will inspect them to ensure they meet our return criteria. If approved, we will process your refund within 5-7 business days. Please note that the original shipping cost is non-refundable, and customers are responsible for return shipping fees.
Exchanges
If you would like to exchange an item for a different size or color, please notify our customer service team when requesting your RMA number. We will do our best to accommodate your exchange request based on current inventory availability. Shipping fees for exchanges will be waived.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by offering a replacement or a full refund.
Your feedback is invaluable to us as we continue to improve and grow. If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out. We are here to help you every step of the way on our mission to build a starship.
Thank you for being a part of the StarSeeder.io community!